Privacy and Security Policy (English Version)

1. Introduction and Acceptance of the Policy

This Privacy and Security Policy outlines how Amapola Child and Family Services LLC (hereinafter, 'the Company,' 'we,' 'us,' 'our') collects, uses, and protects the personal information you provide to us through the website. By using our website, you declare that you have read, understood, and accepted the practices described in this policy.

Confidentiality is a fundamental pillar of the practice of psychology, and we are committed to protecting your privacy with the utmost care, in both the professional and digital spheres.

2. Information We Collect

We collect various types of information to offer and improve our services, as well as to manage our website:

Personally Identifiable Information (PII): This is the information you voluntarily provide to us through contact, appointment booking, or inquiry forms. It includes your name, email address, and phone number. By submitting this information through the website, you are providing data that may be considered 'Protected Health Information' (PHI) under federal law, such as HIPAA.

Usage Information and Tracking Technologies: We collect data about how you access and use our website, such as your IP address, browser type, operating system, and the pages you visit. We use cookies to analyze site usage, enhance your experience, and ensure security. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

Service Provision: To provide, manage, and improve our psychological services.

Communication: To respond to your inquiries, send you administrative information, appointment reminders, and for service billing.

Security: To maintain the security and integrity of our website and the data it handles. This includes protection against unauthorized access, alteration, disclosure, or destruction of information.

Legal Compliance: To comply with applicable laws and regulations, including, but not limited to, HIPAA and COPPA.

4. Data Confidentiality and Security

The confidentiality of health information is an ethical and legal requirement. Amapola Child and Family Services LLC is committed to protecting your personal data. To do so, we implement technical, physical, and administrative security measures in compliance with the HIPAA Security Rule:

Technical Safeguards: Include access control to data through unique user identifiers, authentication to verify identity, and encryption of data in transit. Our website uses HTTPS, an encryption protocol, to protect information transmitted between your browser and our site.

Disclosure to Third Parties: We do not sell, rent, or lease your personal information to third parties, except to comply with the law or if we have your express authorization. We may share your information with 'business associates' who provide services on our behalf (such as billing or scheduling) and have signed a Business Associate Agreement (BAA) with us, which obligates them to comply with the same HIPAA privacy and security standards.

5. Your Rights

Right of Access: You have the right to request and obtain a copy of your personal health information and medical records.

Right to Rectification: You can request that inaccuracies be corrected or incomplete data be completed in your records.

Right to Deletion: Under certain circumstances, you can request the deletion of your personal information. This right may be subject to applicable record retention laws.

Right to Limit Use (for California residents only): If you are a California resident, you have the right to request that we limit the use of your 'sensitive personal information'.

6. Children's Privacy

The Amapola Child and Family Services LLC website is not directed at children under 13 years of age. We do not knowingly collect personal information from children without the verifiable parental consent as required by the Children's Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it from our records.

7. Changes to this Policy

We reserve the right to modify this policy at any time. Any significant changes will be posted on this page. We encourage you to review this page periodically to stay informed of updates. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

8. Contact

If you have questions about this policy or the handling of your personal information, you can contact us through the means provided on our website.